Returns & Exchanges
ProddaturConnect – Return & Refund Policy
Effective Date: August 2, 2025
1. Return Eligibility
- Returns accepted within 24 hours of delivery
- Eligible for damaged, defective, or wrongly delivered items only
- Perishable goods (fruits, vegetables, dairy) are not returnable unless spoiled upon delivery
2. Return Procedure
- Contact customer service at +91 8002888123 or ksrproddaturconnect@gmail.com
- Provide order number, images of the product, and reason for return
3. Refunds
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
4. Cancellation
- Orders can be canceled before dispatch only
- Cancellations after dispatch may incur a fee
5. Non-Returnable Items
- Items opened or consumed
- Items without original packaging or tampered seals