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Returns & Exchanges

ProddaturConnect – Return & Refund Policy

Effective Date: August 2, 2025


1. Return Eligibility

  • Returns accepted within 24 hours of delivery
  • Eligible for damaged, defective, or wrongly delivered items only
  • Perishable goods (fruits, vegetables, dairy) are not returnable unless spoiled upon delivery

2. Return Procedure

3. Refunds

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

4. Cancellation

  • Orders can be canceled before dispatch only
  • Cancellations after dispatch may incur a fee

5. Non-Returnable Items

  • Items opened or consumed
  • Items without original packaging or tampered seals
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